We understand that plans can change, which is why we offer a free cancellation option for our customers. You can cancel your booking free of charge up to 24 hours before the pick-up time. If you cancel your transfer within the 24 hours before your pick-up no refund is possible.
If you have both an outbound and return journey booked please make sure to cancel each of them separately.
How to Cancel Your Booking
If you need to cancel your booking, you have two options:
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Contact Us Directly: You can contact our customer service team to cancel your booking. Our team is available 24/7 to assist you.
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Use the Booking Confirmation Email: Follow the link provided in your booking confirmation email to cancel your booking. After you have done so, please contact us to confirm that we have initiated the refund process.
Steps to Cancel:
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Contact Us:
- Live Chat: Use the live chat feature on our website.
- Email: Send an email to our customer service.
- Phone: Call our support hotline.
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Using the Booking Confirmation Email:
- Open your booking confirmation email.
- Click on the cancellation link provided in the email.
- Follow the prompts to complete the cancellation.
- Contact our customer service to confirm the initiation of your refund.
We are committed to ensuring your cancellation process is smooth and straightforward. If you encounter any issues or have any questions, do not hesitate to reach out to us.