Planning your travel should be a hassle-free experience, and we understand that sometimes plans change. To accommodate these changes, we have outlined a clear and fair cancellation policy designed to give you peace of mind and flexibility.
Full Refund for Early Cancellations
If you need to cancel your travel plans, you can do so up to 24 hours before your scheduled travel time and receive a full refund. This policy is in place to ensure that our customers have the flexibility to change their plans without financial penalties if they inform us well in advance.
Key Points:
- Timeframe: Up to 24 hours before travel time
- Refund: Full refund
Moderate Fee for Late Cancellations
For cancellations made between 24 hours and 4 hours before your scheduled travel time, a small fee of €3 will apply. This helps cover administrative costs while still offering a significant refund.
Key Points:
- Timeframe: Between 24 hours and 4 hours before travel time
- Refund: Full refund minus a €3 fee
No Refund for Last-Minute Cancellations and No-Shows
Cancellations made less than 4 hours before the scheduled travel time, as well as no-shows, are not eligible for a refund. This policy ensures that last-minute cancellations do not disrupt our service schedules and availability for other customers.
Key Points:
- Timeframe: Less than 4 hours before travel time and no-shows
- Refund: No refund
How to Cancel Your Booking
If you need to cancel your booking, you have two options:
-
Contact Us Directly: You can contact our customer service team to cancel your booking. Our team is available 24/7 to assist you.
-
Use the Booking Confirmation Email: Follow the link provided in your booking confirmation email to cancel your booking. After you have done so, please contact us to confirm that we have initiated the refund process.
Steps to Cancel:
-
Contact Us:
- Phone: Call our support hotline.
- Email: Send an email to our customer service.
- Live Chat: Use the live chat feature on our website.
-
Using the Booking Confirmation Email:
- Open your booking confirmation email.
- Click on the cancellation link provided in the email.
- Follow the prompts to complete the cancellation.
- Contact our customer service to confirm the initiation of your refund.
We are committed to ensuring your cancellation process is smooth and straightforward. If you encounter any issues or have any questions, do not hesitate to reach out to us.