Travel can be unpredictable, and flight delays are an unfortunate reality. At MaltaTransfer, we understand the stress and inconvenience that delays can cause. Here’s what you need to know if your flight is delayed and you're worried about missing your scheduled shuttle.
Scheduled Departures
Our shuttles operate on a strict schedule to ensure timely service for all passengers. Unfortunately, this means that our shuttles cannot wait for passengers who are running late due to flight delays. It's essential to be aware of our shuttle times and plan accordingly.
Updating Your Booking
We strive to accommodate passengers affected by flight delays. If you find yourself in this situation, we will do our utmost to update your booking for the next available shuttle. However, this adjustment depends on availability, and there may be occasions when the next shuttle is fully booked.
Steps to Take If Your Flight is Delayed
- Contact Us Immediately: As soon as you know your flight will be delayed, contact our customer service team. The sooner we are aware of your situation, the better we can assist you.
- Provide Flight Information: Have your flight number and new estimated arrival time ready when you contact us. This information helps us to check shuttle availability and make necessary adjustments.
- Check Shuttle Availability: Our team will check the availability of upcoming shuttles and update your booking accordingly. Please note that during peak times, shuttle availability may be limited.
Tips for Managing Delays
- Monitor Your Flight Status: Keep an eye on your flight status, especially on the day of travel. Early awareness of delays can help you inform us sooner.
- Alternative Transportation: In case our shuttles are fully booked, consider alternative transportation options. We can assist with recommendations for other transport services.
Our Commitment to You
While we cannot wait for delayed passengers, our commitment is to provide the best possible service. We value your business and will work diligently to accommodate your needs whenever possible. Your satisfaction and smooth travel experience are our top priorities.
In summary, while flight delays are beyond our control, our shuttle service is dedicated to assisting you with updated bookings based on availability. Remember to contact us immediately if you experience a delay, and we'll do our best to get you on the next available shuttle.
Safe travels and thank you for choosing MaltaTransfer!